Cancellation & Refund Policy

Students may cancel or reschedule a session free of charge provided they give at least 24 hours' notice before the scheduled start time. Cancellations made with less than 24 hours' notice will be charged in full. Cancellations made with less than 2 hours' notice, or no-shows, will be charged in full with no credit issued. To cancel or reschedule, please contact your tutor or our support team via WhatsApp.

In the rare event that a tutor needs to cancel a session, we will notify you as soon as possible and offer either a full rescheduled session at no additional cost or a full credit to your account. We aim to provide at least 24 hours' notice for tutor-initiated cancellations. If a replacement tutor is available and acceptable to the student, the session may proceed as scheduled.

Refunds are available under the following conditions: (1) The session was cancelled by the tutor and no suitable replacement or rescheduled session was offered. (2) The student cancelled with at least 24 hours' notice and a credit is preferred as a refund. (3) A bundle was purchased and unused sessions remain at the time of a written cancellation request. Refunds are not available for sessions that have been delivered, sessions cancelled with less than 24 hours' notice, or no-shows.

If you have purchased a session bundle and wish to cancel your enrolment, we will refund the value of all unused sessions at the per-session rate applicable to the bundle tier purchased. Sessions already delivered are non-refundable. A written cancellation request must be submitted via WhatsApp or email. Refunds for bundles are processed within 7–10 business days.

To request a refund, please contact us via WhatsApp at +92 336 2241697 or email us at [email protected] with your name, the session date(s) in question, and the reason for your request. We aim to respond to all refund requests within 2 business days and to process approved refunds within 7–10 business days.

If a session is disrupted due to a technical issue on the tutor's side (e.g. platform failure, connectivity loss), the session will be rescheduled or credited in full at no charge to the student. If the disruption is on the student's side, the session will be considered delivered up to the point of disconnection. We recommend students use a stable internet connection and test their setup before each session.

Free trial sessions are offered to new students only, one per student. Trial sessions are non-refundable and cannot be exchanged for credit. If a student does not attend their scheduled trial session without prior notice, the trial opportunity is forfeited. A new trial may be offered at our discretion.

The Platform Academy reserves the right to update this policy at any time. Changes will be communicated to enrolled students via WhatsApp or email with at least 14 days' notice before taking effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.